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Privacy Policy

Privacy & Cookie Policy

Effective August 7, 2026

At Cover Story, we want your experience to feel simple, comfortable, and straightforward — including how your information is handled.

We collect only the information reasonably necessary to operate our website, process and fulfill your orders, provide customer service, and support features you choose to use, such as your member account, order history, and saved favorites.

We do not sell or rent your personal information. We do not use your personal information for personalized advertising or marketing tracking.

Information We Collect

When you place an order, create an account, contact us, or sign up for email updates, we may collect information such as your:

  • Name

  • Email address

  • Shipping and billing address

  • Order and purchase information

  • Account information

  • Saved items or favorites

  • Communications with Cover Story

Payment information is processed securely through our payment provider. Cover Story does not store your full payment card information.

How We Use Your Information

We use your information only as reasonably necessary to:

  • Process and fulfill your purchases

  • Send order and shipping updates

  • Provide customer service and respond to questions

  • Maintain your member account and order history

  • Remember items you save or add to your favorites

  • Maintain the security and proper operation of our website

  • Maintain necessary business and transaction records

  • Send emails you have chosen to receive

How Information Is Shared

We do not sell or rent your personal information.

Information may be provided to trusted service providers only when reasonably necessary to operate our website or provide a service you have requested. This may include our website platform, payment processor, shipping providers, and other services involved in completing and supporting your purchase.

These providers receive only the information needed to perform their services.

We may also disclose information when required by law or when reasonably necessary to protect the security, rights, or property of Cover Story, our customers, or others.

Cookies

Our website uses cookies and similar technologies that help the site operate properly and make shopping easier.

These may be used to:

  • Keep the website secure and functioning properly

  • Remember your shopping cart

  • Recognize you when you sign in to your member account

  • Maintain your account and session

  • Remember certain site selections or preferences

  • Support features such as your saved favorites

  • Help maintain the performance and reliability of the website

Cover Story does not use cookies for personalized advertising or marketing tracking.

Some essential cookies are automatically used because they are necessary for the website and its shopping and account features to function properly.

You may also manage or delete cookies through your browser settings. Disabling certain essential cookies may affect features such as your account, shopping cart, or checkout.

Email Updates

If you choose to join our email list, we may occasionally send Cover Story news, product updates, or other information we think may be useful.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Your Information

If you would like to ask about, correct, or request deletion of personal information we have about you, please contact us.

Certain information may need to be retained when required for legitimate business, accounting, tax, fraud-prevention, or legal purposes.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time as our website, services, or legal requirements change. The most current version will always be posted on this page with its effective date.

Questions

If you have questions about this Privacy & Cookie Policy or how your information is handled, please contact us at:

coverstoryhair@gmail.com

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